7 - 10 december 2024

Port Klang

Phuket

Port Klang

What are the travel details specifically for It’s The ShipFam?

Not your average cruise holiday, IT’S THE SHIPFAM is the first all-inclusive 4-day, 3-night family cruise on the beautiful Costa Serena ship. Departing from Port Klang, the cruise takes you to the tropical island of Phuket, Thailand, before returning. Enjoy a fun and exciting holiday with over 30 activities for kids and families to enjoy

Date: 7 to 10 December 2024 (Sat – Tues)

Duration: 4Days 3Nights

Destination: Pork Klang – Phuket, Thailand – Port Klang

Vessel: Cost Serena

 

Itinerary

7 Dec – Port Klang Cruise Terminal. Check in 11:30AM (GMT+8). Gate closes at 14:00PM (GMT+8)

8 Dec – Patong Beach, Phuket, Thailand. Arrival – 15:00PM (GMT +7). Gate closes 23:00 PM (GMT+7)

9 Dec – Cruising at Sea

10 Dec – Port Klang Cruise Terminal. Arrival 08:00AM (GMT+8)

Passengers must ensure they have the necessary valid identity documents (e.g., identity card, passport, residence permit) for international travel, based on their nationality, for all countries on their itinerary.

All guests must have a valid passport ready during embarkation as our trip will be stopping in Phuket Thailand before returning back to Port Klang. Ensure your passport is valid for at least six months with an expiry date no later than 10 June 2025.

For international travel, passengers of all ages must have a valid passport. Therefore, if your child is traveling with you, please ensure they have a passport ready before departure.

We will require the details below for each of the passengers:

  1. Full legal name (first & last name as per passport)
  2. Date of Birth
  3. Gender
  4. Passport Number
  5. Passport Issue Date
  6. Passport Expiry Date (with 6-month validity from the date of sailing, where the expiry date is no earlier than 10 June 2025)
  7. Passport Issuing Country
  8. Mobile number
  9. Email Address
  10. Nationality
  11. Emergency contact details
  12. Your good vibes!

Passengers are not allowed to travel if they will be in their 24th week of pregnancy or beyond at any time during the cruise.

At boarding, all pregnant women must present a medical certificate from a gynecologist confirming that both mother and baby are in good health and fit to travel. The certificate must also state the estimated delivery date.

Costa Cruise and Livescape are not responsible or liable for any pregnancy-related complications that occur during or after the cruise.

 

You can book your cabin or cruise package by contacting us through the available channels below

Email – [email protected] 

Whatsapp –  +6016 276 1284

  • Accommodation on board the cruise for 3 nights and 4 days

  • Complimentary meals on board the cruise (additional charges may apply for specific menu items and certain restaurants)

  • Admission to most of IT’S THE SHIPFAM 2024 activities and shows

  • Access to most on-board facilities (GYM, POOL  etc.) except for SPA, THERAPY, and duty-free shopping 

  • Non-alcoholic beverages such as WATER, COFFEE, TEA, MILK and JUICE provided at the buffet restaurant.

Yes, you can usually make changes to your booking, such as upgrading your cabin or adding special packages, but changes may incur additional fees and are subject to availability. Please speak with us directly on [email protected] or WhatsApp us on +6016 276 1284

Do I need to purchase travel insurance?

Yes, we recommend that you purchase travel insurance to protect yourself or those traveling against any financial losses due to any unexpected cancellation and/or travel emergencies.

I need my wheelchair, can I bring it onboard?

Not to worry!  You may bring your own wheelchair, powered wheelchair or mobility device onboard IT’S THE SHIP.  Just advise us in advance during booking or before 1 December, 2024, 23:59 hrs (GMT) for us to allocate the specific wheelchair-accessible cabin for you. Special requests are subject to availability at the time of booking and are not guaranteed.

What should I pack for my cruise?

Pack comfortable clothing, swimwear, theme costumes, toiletries, medications, and any necessary travel documents. Don’t forget sunscreen and chargers for your electronic devices. 

IMPORTANT: Heating devices like hair dryers, and hair straighteners/curlers are not allowed onboard. So leave them behind.

Yes, there are luggage restrictions on Costa Cruises. Here are the key points:

  • Weight Limit: Each passenger is generally allowed to bring luggage weighing up to 50kg total, but individual pieces should not exceed 32kg.
  • Size Limit: Each piece of luggage should not exceed 90 cm x 75 cm x 43 cm.
  • Pieces of Luggage: You are allowed to bring a maximum of two (2) pieces of personal luggage onboard.
  • Hand Luggage: Passengers are also allowed to bring one piece of hand luggage per person, which should fit under the bed or in the wardrobe in the cabin.
  1. a) Banned and/or Illegal substances, drugs or paraphernalia (drugs are strictly prohibited; all Malaysia law must be respected!)
  2. b) Alcohol & Non-alcoholic beverages
  3. c) Cooked or Raw food 
  4. d) Extension cords and heating devices
  5. e) Weapons, including sharp objects
  6. f) Arms, imitation arms, ammunition and explosives of all kinds
  7. g) Counterfeit currencies and counterfeit negotiable securities.
  8. h) Deadly poison of all kinds.
  9. i) Foodstuff, medicine and other articles coming from epidemic stricken areas or harmful to man and livestock or those which might spread disease.
  10. j) Fruits, vegetables, live animals, animal products, pathogenic micro-organisms of animals and plants, pests and other harmful organisms, animal carcasses, soil, genetically modified organisms, relevant animals and plants, their products and other objects subject to quarantine from countries or regions with prevalent epidemic animal or plant diseases.
  11. k) Printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and video tapes, compact discs (video and audio), storage media for computers and other articles which are detrimental to the political, economic, cultural and moral interests of Malaysia.

On Saturday December 7, 2024 at Port Klang Cruise Terminal, Malaysia. 

Address: Persiaran Pelabuhan Barat, Bandar Armada Putra, Pulau Indah, P.O. Box 278, 42009 Port Klang, Selangor Darul Ehsan.

Plan your time accordingly and ensure that you arrive at the respective port based on the schedule below

7 Dec, Port Klang

Check in – 11.30am

Gates Close – 14:00pm

8 Dec, Phuket Thailand

Arrival – 13:00pm

Return back onboard by – 21:00pm

9 Dec, International Water

10 Dec, Port Klang

Arrival – 08:00am

You must be on the ship NO LATER than 14:00 hrs (+8 GMT) on the 7 December or you risk missing the trip! SO, BE ON TIME.

What is a Costa Card?

The Costa Card is a multifunctional card issued to passengers on Costa Cruises. Here are its primary features and uses:

  • The Costa Card serves as your personal identification on the ship. It functions as your cabin key and must be presented when boarding or disembarking the ship.
  • The Costa Card is also used for all onboard transactions. Instead of carrying cash or credit cards, passengers can use their Costa Card to pay for drinks, excursions, spa treatments, and other services. All purchases are charged to the passenger’s onboard account, which is settled at the end of the cruise.

Your Costa Card is activated upon delivery and automatically charges expenses to your cabin account. such as at bars, boutiques, or for extra services. At the end of the cruise, you will receive a final bill detailing all your onboard purchases.

Within 48 hours of boarding, you need to register your credit card (Visa, MasterCard, or American Express) or debit card (except on ships in Asia) to cover the charges. 

Alternatively, you can pay a cash deposit of USD150 per person, with the possibility of needing to add more if your expenses exceed the deposit.

If expenses exceed USD200 in the first 48 hours and your card isn’t linked by credit/debit card or covered by a cash deposit, the Costa Card may be temporarily disabled. Therefore, ensure you link your credit/debit card within 48 hours to avoid this issue.

To link your Costa Card with your credit card onboard, follow these steps:

  1. Visit the Self-Service Kiosk:
    • Locate a self-service kiosk onboard the ship, usually found in the reception or main lobby area.
    • Swipe or insert your credit card (Visa, MasterCard, or American Express) into the kiosk. Follow the on-screen instructions to complete the registration.
  2. Visit the Reception Desk:
    • Go to the reception desk located at Deck 3 if you prefer to register your credit card in person.

A single credit card can be linked to multiple Costa Cards, allowing you to settle the bills for family or friends staying in different cabins.

Remember, it’s important to link your credit card within the first 48 hours of boarding to ensure your Costa Card remains active for onboard purchases.

American Express, Visa and Mastercard credit cards and debit cards (with the exception of ships in Asia) are accepted on board. 

Prepaid cards, rechargeable cards, and VISA Electron, Postepay, Postamat and Cirrus Maestro cards are not accepted.

There are no ATMs or banks on the ship. Remember to get money on land before departure or during the cruise.

Gratuities are mandatory fees. Gratuities are fees paid to the cruise staff for the cruises’ offerings and their services onboard.

Gratuities will be charged to your cabin’s account folios at the time of boarding.  Settlement is at the end of the cruise when shipmates settle their onboard expenses. Gratuities charges;

  • USD48 per shipmate for Standard cabins (Interior, Oceanview and Balcony)
  • USD57 per shipmate for Suites (Mini Suite, Suite and Grand Suite)

Costa Serena offers a variety of dining options, including main dining rooms, buffets, speciality restaurants. Most of your dining options onboard are included in your cruise fare however there are certain specialty restaurants that are chargeable.

Breakfast, lunch and dinner is provided FREE at Buffet Prometeo (except for a special menu listed with additional cost). Meals are provided based on the restaurant operation hours.

Yes, different types of baby food are available on board. Ask the Maitre at the restaurant directly about the flavors available during your cruise. 

Since we cannot know in advance the availability on board, if you want you can bring your favorite children’s baby food with you.

IT’S THE SHIPFAM will have a wide variety of fun activities, performances, live shows and character appearances throughout the cruise for both children and adults to enjoy. Be sure to follow us on our socials @itstheshipfam to stay up to date on all the activities available.

Yes, if one is available and by paying the difference in the rate. Requests for cabin changes must be made immediately after boarding at the Hospitality Office/Customer Services.

US standards sockets are available in each cabin. All cabins will also have USB ports at the bottom of the mirror. Bring an international adapter if you’re unsure.

You can store your valuables directly in the cabin. Each cabin is equipped with a safe.

Yes, there is Wi-Fi available onboard, but it comes at an additional cost. Packages can be purchased once on board. Kindly check with the cruise staff at the reception counter to subscribe for the Internet package.

“Social” Package

Price: USD 40 (Full Cruise)

Description: Connect to the Internet at basic speeds in an affordable manner. 

Recommended Use: WhatsApp, Other Social Media**

“Full” Package 

Price: USD 68 (Full Cruise)

Description: Connect to the Internet at prime speeds. 

Recommended Use: Email, Internet, VPN, WhatsApp and Other Social Media**.

Notes

  • Internet speeds may vary due to satellite interference, ship location, weather and network congestion at time of use.
  • It is advised that VPN connections, certain websites or types of browsing or downloading may be limited (without prejudice to the price) due to security concerns, mature or violent content, high bandwidth consumption, nature of local satellite internet, or any other reason as deemed necessary.
  • A one-off fee of $3 will be charged on the first connection.

*Prices may vary based on cruise pricing.

**Facebook, Instagram, Kakao, LinkedIn, Pinterest, Snapchat, Telegram, Tiktok, Twitter, Wechat.

Smoking is forbidden in all public areas of the ship. In some public areas, smoking is allowed only in designated outdoor Smoking Points. 

Smoking is not allowed in cabins but is permitted outdoors on private balconies.

You will find a Casino with slot machines, roulette and gambling tables at Deck 5. Access is restricted to adults and opening times are limited to when the ship is sailing.

What if I get seasick?

Ships are equipped with stabilizers to minimize motion, and seasickness tablets are available free of charge at the Hospitality Office. You may also bring your preferred medication.

Yes, ships have medical facilities and staff to handle minor illnesses and emergencies but at a cost. We highly recommend all guests to buy travel insurance.

How do I book shore excursions in Phuket?

Shore excursions can be booked on board the ship with Costa Serena. Independent excursions are also an option, but ensure you return to the ship on time or you may risk missing the ship. Shore excursion is not part of the IT’S THE SHIPFAM package

What is the disembarkation process?

Disembarkation involves settling your onboard account, packing your luggage, and following the cruise line’s instructions for leaving the ship. Luggage is typically collected the night before and available at the port terminal.

A final invoice will be sent to your cabin the night before disembarkation. Check it carefully. Any complaints must be reported before disembarkation.

We highly recommend that you link your credit card as soon as you come onboard for easy and hassle-free payments. You can settle your onboard account using cash, credit card, or other accepted payment methods on the last evening of your cruise. Be sure to clear your bills early to avoid delays during disembarkation.

It is also Important to note that all transactions onboard the ship are charged in US Dollar.

Can I bring alcohol on board?

You are not allowed to bring alcohol on board. Any alcohol purchased ashore will be stored by the ship’s staff and returned at the end of the cruise. Alcohol bought in the ship’s duty-free shop will also be stored until the end of the cruise.

You cannot bring food or drink on board that were purchased on land. If they are local products bought during a port stop, you can leave them with Costa Security staff and collect them at the end of the cruise.

IT’S THE SHIPFAM, COPYRIGHT 2024. TERMS AND CONDITIONS.

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